Contact support
Include your device model, Android version, app version and the steps that caused the issue.
See why media or contacts access is needed for specific cleanup tools.
Frequently asked questions
Why does the app need photo and video access?
Access lets the App scan metadata, create previews, group possible clutter, compress selected videos and carry out actions you confirm. You can manage permission in device Settings → Apps → Smart Cleaner AI → Permissions.
Will Smart Cleaner AI delete items automatically?
No. Review the suggested categories and selections, then approve the final system deletion confirmation. On supported devices, removed media first moves to Recently Deleted or Trash.
How are similar and duplicate photos chosen?
The App compares media characteristics to form likely groups. Similarity is subjective and results can be imperfect, so open a group, compare the images and change the selection before cleaning.
Where did my deleted media go?
Check your device gallery’s Recently Deleted or Trash area. Retention time depends on your gallery and operating system. Restore an item there before the retention period ends when available.
Does video compression replace the original?
The compression flow saves an output file. Confirm the output plays correctly and meets your quality needs before choosing to remove any original.
Why are no contacts shown?
Allow Contacts permission and run the scan again. The App surfaces entries matching supported incomplete or duplicate checks; a tidy address book may return no suggestions.
How does the private vault work?
Create a 4-digit PIN, then select media to hide in app-scoped storage. Do not forget the PIN, and keep backups of important content. Clearing App data or uninstalling can remove vault items.
How do I manage a subscription?
Open Google Play, go to Payments & subscriptions → Subscriptions, choose Smart Cleaner AI and follow the available options. Uninstalling does not cancel billing.
The scan is slow or the app stops responding
Large libraries can take time. Keep the App open, close other demanding apps and ensure free storage is available. If the issue continues, restart your device and email support with the exact step where it occurs.
Before emailing
Never email private photos or videos, your vault PIN, passwords, payment-card data or unredacted identity documents. A description and a redacted screenshot are usually enough.